ICICI Bank
Inefficient ICICI customer representative refuses to connect to his manage

B Venkatesh from card blocking department is very inefficient & careless about the customers. Just asked him to connect/give me the NRI department customer number which made me wait for 8 minutes. Finally he couldn't provide a proper solution. He refused to connect to his manager. Looks like ICICI employees are damn scared to transfer the call to their managers. This shows how inefficient & non-transparent ICICI bank management is, all leading to customer's suffering. Already there are over a thousand complaints against them. I am wondering if anyone in the whole chain of ICICI management is ever concerned about their customer's queires. I don't think you guys will ever improve.

Company: ICICI Bank
Country: India

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