ICICI Bank
Accout debited even though the ATM transaction failed

Dear Sir, Myself Mr Sujit Rajhuns holding a salary a/c with ICICI bank, Bhandarkar Road Branch, Pune. On date 2nd March at 07:00 PM I tried to withdraw Rs 6000 from SBI ATM situated near Tapovan Mandir in Pimpri, Dist: Pune, ATM ID: S1CN00592302, but the transaction was failed and ATM didnt dispense me the money. After some time i received SMS from ICICI bank that my account is debited for Rs 6000.

Please be noted that SBI ATM didnt dispense any money to me as the transaction was failed. Transaction was made on 2nd march at 19:00:56, i dont know the exact transaction # as the ATM slip was scrapped.

I've some urgent ECS, cheque payments to make asap, delay will cause the additional charge to me. Need to know if bank can refund me those additional charges.

I've raised complain with the phone banking as well as netbanking too, but when i call up customer care to track my complain they gives very diplomatic answers which is nowhere helpful to me.

Company: ICICI Bank
Country: India

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