ICICI Bank
CREDIT CARD SETTLEMENT LETTER, FORGERY

DEAR SIR,

In the 3rd week of dec'09, I had received a settlement letter from ICICI BANK collection people asking me to pay a sum of Rs.30, 000/- in two installments which was duly accepted by me and I had issued two cheques amounts to Rs.15, 000/- each in the month of Dec'09 & Jan'10. Both the cheques had been cleared.

All of a sudden on 12th Feb'10 a representative with ICICI BANK identity card had come to my residence and asked for the settlement letter to get the No due certificate.

Since I had the original copy of the settlement letter, I told that I will take a xerox and give it, but he insisted on me to give the same and told me that he would give a copy immediately.

After sometime I called him on his mobile and asked him about the xerox copy which he said it would take some more time and assured me that he will bring it back.

After which I kept on trying his mobile and found no response. I immediately contacted customer care ICICI bank and informed the incidence thru' mail.

Also visited their collection centres at Vardhama Plaza & Videcon towers which yielded no result.

Now the bank says they have not issued any settlement letter in my name. I wonder how the collection agent cheat the customer and that too with the original letter of ICICI bank mentioning the settlement details.

Though it was my fault not taking the copy of the letter but with the mobile no. and the name of the person given to ICICI bank by self could not fetch any result.

Having given the cheques, it is easy for the bank to inform me which agent has collected so that I can verify with them.

I have written several mails to the bank but there is no proper response except asking me to pay the balance amount.

I see a clear hand-n-glove with the collection agent and bank people, to give a forgery letter in order to collect the payment from the customer.

I request the forum to take a serious action with the bank collection agent.

Thanks & Regards,

S.Venkatesan.

9958091551

Company: ICICI Bank
Country: India

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