ICICI Bank
Pathetic services, in all departments

ATTN:

&Who EVER reads this and is associated with ICICI Bank in any way.

The past two weeks have changed my opinion of ICICI bank totally. Their server being upgraded was an issue, as they should have, like any morally conscience bank, provided us with a backup server. But no. All they did was display the photo of the CEO of India wearing a fancy saree and smiling away. Who cares about her? I don't for sure.

Then My Credit Card got damaged. So I requested for a replacement credit card. The fee of Rs100.00 was INSTANTLY debited from my saving bank, and was told that the card would reach WITHIN SEVEN WORKING days. Excluding the day I lodged the request, Sundays in between, and holidays, today is the TENTH, yes 10th working day, and I still have NOT GOT MY REPLACEMENT CARD. I called Customer Care and they said the card has been dispatched by Express-IT couriers on the 17th of June which incidentally was the 7th working day. So there you go. Minus points to ICICI bank for dispatching it on the day they promised that I would get it by. More minus points to come, with this issue itself. Express-IT couriers must be some dead famous courier company for ICICI wank NOT bank to choose it right? Wrong. It's as bad as the bank itself. The bank has provided me with a tracking number, but what's the use if the courier's website doesn't work. How is one to track his consignment? Shout it out? Or maybe put up a loud-speaker in the neighbourhood and let everyone know.

So I thought to myself, a) server down means no 'online-bank transfer' possible. Nevermind. b) Creditcard not reached, so again, I can't pay online. Nevermind. c) I have an ICICI DEBIT CARD. WOW!!! Three cheers for me. But then I was Unfortunately Born in India (UBI) -that was the school title I got from my seniors on their farewell party. And li8ke most Indians, I'm a moron too. I incorrectly entered the login password 3 times (actually the CAPS LOCK key was on) and my account got locked. Customer Care again. They said by Wednesday the 16th my ID would be unlocked, so I would be able to use the ID and password.

But whenever I try using my Debit Card for an online transaction, it says "Incorrect details have been given so your card has been blocked". I am, however, able to view my account details, which means the ID and password have indeed been unlocked. Customer Support again. This time they were the morons as they couldn't understand why this was happening.

So out of sheer desperation (do you watch Desperate Housewives by any chance?) I went to my branch, and asked them to issue me an Insta-Credit Card against one of my FDs. They had the Insta_Credit Card ready, but the packet had no application form. It is being couriered from Delhi. 4 working days ago. I could have cycled to Delhi in that time.

So all in all, ICICI Bank is the BEST IN THE WHOLE WORLD. Make sure to patronize it. Just hope you don't get services like I got.

Jai Hind! India is run by retards.

Dr Hemant Pande, MB, BS, FRACGP (Aust) Psychiatrist

Company: ICICI Bank
Country: India
State: Uttar Pradesh
City: Kanpur Nagar

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