ICICI Bank
Customer Care not able to explain where my Rs 12329

I am calling from last two days to your customer care and visiting your ICICC branch kondhwa, wrighten mail to Mr Shiva from your site. But not getting any resolution from them any closing my SR without any resolution.

My Issue:-

I have done payment on 9th-Oct of Rs 12329 to my ICICI Credit card through click_To_pay (Net banking) from my ICICI bank account.

Amount was debited from my ICICI bank account and I have received SMS" Amount Debited and Bill ref no 000181557341". But it’s not credited in my ICICI credit card.

1st SR No = 155021071 Customer care (which is closed from customer care that Unable to process your request).

2nd SR No = 155059551 Branch office (Which is closed from Branch office that Bill payment processed successfully and forwarded to the biller on 11th-Oct.

3rd SR No = 155126462 Which is open.

Today I visited Kondhwa Branch office to know how the SR has been closed, When biller is ICICI credit card, saying they have not received. Then where is Rs 12329/- . No one is of your office is able to answer.

Credit card team saying check with your ICICI bank account and ICICI bank branch saying check with Credit Card department.

It’s a matter of Rs 12329/- .

Payment Details

Payment Id

0181557341

Amount (Rs)

INR 12, 329.00

Date of Payment

09/10

Debit Account

0**********97

Payment Status

Success

Payment Remarks

CC0006

My details :

Name :- Farman Ali

Contact No :- 08983096231

Mail Id :- farmanali22@yahoo.com

Company: ICICI Bank
Country: India
State: Maharashtra
City: Pune

  <     >