ICICI Bank
MISLEADING CUSTOMER SERVICE

I was supposed to submit my university fees on july 21 at The ICICI Bank as instructed by the university authority. So i went to the nearest branch that is at, Jadavpur, Kolkata. I asked the conderned person whether i can submit my fees which was in the form of Demand Draft (DD) there, he first said that no I cannot, and i have to go to some other branch, so i asked him which one? A very knowledgeable and "helping" customer care officer came forward and after lots of discussion with his colleagues and making a couple of phone calls to some "higher authority", he said i could deposit the fees there itself and took the drafts and stamped and signed the receipts. I came back to my University at Ahmedabad and after 4 months i was called at the administration office and informed that my fees has not yet been deposited. i called my father at Kolkata and told him to check with the bank. He did so, and when confronted, the customer care person at ICICI told him that Jadavpur branch was not even authorised to take the fees so he does not know how i had deposited the money there. And also my DDs have been lying with them for past 3months as they were not cleared. They did not even bother to inform me about this and when i called them they told that i was told that the branch was not authorised to take the fees and since i had insisted, they were forced to take the DDs. This came to me as a utter shock, because I had asked them repeatedly whether i should go somewhere else to submit my fees if they had any problem. But they denied it completely when my father questioned them and even said that they had warned me that they would not be responsible if the DDs did not get cleared. They did not even apologize for not informing about this to me or my parents (i had given them my contact numbers), the reason being "i am not a customer of the bank". Is this how a customer care officer of a renowned Bank supposed to behave with their customers??? I want a written apology from the bank officials for the trouble and mental harassment that they have caused to me and my parents because of their inefficiency.

Company: ICICI Bank
Country: India
State: West Bengal

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