ICICI BANK
Transaction cancelled but money deducted

On 8/5, I tried to made a transaction of 500/- at 14:00, at ICICI ATM (KPHB 6th phase, malaysian circle), but due to insufficient 500/- rupee notes in the ATM machiene, I cancelled the transaction by pressing the cancel button. Later I withdraw 500/- from the SBI ATM (KPHB 6th phase, malaysian circle) at 14:01. While checking my mini statement on 10/5, I found that an amount of Rs. 5000/- was debited from my account on 8/5 at 14:06. Then, I logged a ticket with complaint number 176433105. Today (14/05), I came to know that the ticket has been closed, saying that due to successful transaction of 5000/- was made. But I didn’t made any transaction of said amount. I met ICICI bank (JNTU branch, kuikatpally, Hyderabad) operational manager, he said that to raise a mail to account manager. i dint get any response

According to mini statement, I found the following:

1. I tried to draw 500/- at 14:00 from ICICI ATM, but I cancelled.

2. I ‘ve drawn 500/- at 14:01 from SBI ATM .

3. But my mini statement shows, a transaction of 5000/- made at 14:06 from ICICI ATM.

Company: ICICI BANK
Country: India
State: Andhra Pradesh
City: Hyderabad

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