ICICI Bank
Atm card not ejected

I am a holder of SBI ATM CUM DEBIT CARD HOLDER and happened to be admitted to the hospital on the premises of where ICICI BANK has a branch, On the evening of 3rd august i was discharged and in order to pay the bill of the hospital, i utilized the services of the said bank for withdrawal of money, Since i needed Rs 15000 i inserted the card for the said amount and the request was rejected because i was unaware that the cash limit for withdrawal was Rs 10000/ only, Subsequently, i was able to withdraw Rs 10000/ for which i got a valid print out and my card. After 5 min or so i again withdrew Rs 5000/ for which i received a valid transaction receipt and the cash. But my ATM CARD was not ejected!

Hence the approached the Customer care Manager and explained to him the above said transactions. I showed him the valid transaction printout and asked for a remedy.

The response given was that they were helpless in this matter and insisted that i approach my parent Bank for lodging a complaint in this matter. Further, i requested the bank to at least acknowledge in writing as to the possible reason for non ejection of my card even after successful withdrawal of cash with valid receipt!

I even insisted on signing on any document they may feel necessary to fulfill their part of obligation. They simply refused to do the needful.

Therefore, sir, what can i do in this regard? I was also physically impaired for i had been just discharged from the hospital after a leg operation which will confine me to the bed for the next 14 days.

My complaint to your Forum is.

Can a Bank resort to such treatment as per rules?

What remedy can i seek from my Parent Bank?

What if my Bank charges any money for replacement of my Card?

And, what is the point in having access to any banks atm facility if this thing happens to others?

Company: ICICI Bank
Country: India
State: Karnataka
City: Udupi

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