ICICI Bank
Home Loan, Branch

When I went to the home branch for clarification of the EMI on home loan, people were busy selling insurance policy from the branch and kept me waited for nearly an hour and I had to leave the branch then though they claimed that I am an Privilege Customer. In this regard I have sent them one Unhappy SMS which is nothing but an instrument to generate bank revenue and no one will be assisting from there. No call back was there as committed. In this regard I wanted to escalate the issue but even after couple of mails they are not willing to give me the reference number with which I can escalate the issue. The content of the two mails below where in both the cases I have asked for the SR.

Branch Id : 1056 Account Id : 037201501559

I have raised one complaint with the below mail. Can I have the SR no for the same.

Branch Id : 1056 Account Id : 037201501559

I feel the EMI or the Tenure of my Home Loan is not correct. For that I went to the home branch but no one was ready to assist there. Instead every people were eager to discuss investment plan as I believe they get some commission if they can sell it. On this note I send an UNHAPPY sms and as usual there is no response. Looks like this sms system is another way to generate revenue. Just formalizing the complaint so that I can refer to the SR and go further. The branch is situated in a position that is worth and is generating revenue for the bank but most of the staffs there are very unprofessional.

Company: ICICI Bank
Country: India
State: West Bengal

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