ICICI Bank
PIN not recieved

Hello,

I have issued a new Debit/ATM card for my account no. 039301509110. This charged around Rs. 240 (so unreasonable amount) for it on my account and Bank officer tells this is service charge. The card was not delivered to my home however new pin came to home. I collected card from Kondhwa branch after three consecutive visits. When i tried to use card, the card was blocked. When i went to bank next day, they requested to apply for deblocking of card. What is this? If i issue a new card, it should come in deblocked state? Anyways, so that wasted one more day. After that the New pin for new card was not working. I informed customer care. "They told there is some problem in CVC no. of card. Please reissue pin, it will work." I requested for new Pin in December, till date the pin is not delivered. When i enquired in Magarpatta branch. They say "The Pin is despatched on 2nd Jan. It will come the next day." Till today I am waiting.

I am just frustated with all this.

During all this new card matter, I am unable to use netbanking and ATM from almost a month now.

ICICI charges so much for such small things with pathetic service.

Even an account statement incurs around Rs. 150 or 200 (i don't remember exactly).

Is there anybody from ICICI who can take responsibility and look into this matter?

regards,

Ehteshaam

Company: ICICI Bank
Country: India
State: Maharashtra
City: Pune

  <     >