ICICI Bank
SB A/C Interest paid in place of Auto sweep facility

Dear Executive,

Pls. find my complaint to ICICI bank and their answer, Pls.help and oblige to me:-

Application no. -- sa 15022010 dated 11/04 to Nodel officer

I am having S.B.A/C, with auto Sweep facility since begining to get good interest on saving balance, I am outstation posting now, earlier I was getting it's benefit but now from last few years bank is giving normal interest, I contacted branch&call centre many times after taking leave from office went home station branch but no resolution received till date, I was/am maintaining handsome balance but it feels like cheeting, without my written permission bank stopped my opted facility (for which I have opened account in ICICI) and giving me loss.

Pls. correct the interest rate on my account and give me credit balance amount from the date of facility stopped by bank without my permission.

By this I am loosing my confidence on one of biggest branded bank and very much puzzled, it looks as bank is tourchering me and available officers are showing them helpless, for which they are paid of, no one accepted my application, shown they are busy with other clients, no one bring my case in to knowledge of higher officials and as i am posted outside allahabad on responsible post, it's very difficult to difficult to take leave on working days every time and do follow up with bank around 350 K.m.

if my problem is not understand and not find proper resolution i will be bound to take the help of RBI/Court.

Pls. do the needful on top most urgent basis.

With Warm Regards

Sharad Agarwal

ICICI bank A/C holder

Mob-9935034332

Their Answer

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From: ICICI Bank Customer Care [mailto: customer.care@icicibank.com]

Sent: Thursday, April 12 7:37 PM

To: Sharad Agarwal/Sales/L29/Life/Allianz-IN

Subject: RE:'ICICICARE=001-979-032' level3complaint/ Savings Account

Dear Mr. Agarwal,

This is with reference to your e-mail dated April 11 to Mr. Shiva Kumar Tadikonda regarding Auto sweep facility.

According to our telephonic conversation dated April 12, we would like to inform you that the Auto-Invest (Quantum Optima) facility was discontinued from September 30.

Further, we wish to inform you that we will be unable to provide the Fixed Deposit (FD) interest since the year 2005 on the funds available in your savings account.

Thank you for your patience and valuable support.

Sincerely,

Padmini Bhatt

Customer Service Manager

ICICI Bank Limited

Company: ICICI Bank
Country: India
State: Uttar Pradesh

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