DHL
Duty paid without my consent

My name is Aparna and I was expecting a parcel from Italy through DHL (my birthday present) consisting of a mobile phone and 2 artificial jewellery. I was supposed to recieve my parcel on 04-08-10 and when i called the DHL customer care to enquire regarding the delivery time the customer care excecutive told me that i will have to pay a sum of Rs.10, 987/- as the duty charge for the parcel. on further enquiry he said that DHL has already paid the amount and i cannot collect my parcel until i repay them the full amount.

When i asked him why i wasn't told about this charge before DHL decided to pay it, he simply said that its not his department and i need to inform customer care (which was him).

If i was informed about this huge duty before DHL decided to pay it on behalf of me, i would have asked them to sent it back to italy.

And my friend in italy was charged a bomb and was assured that i wouldnt have to pay nothing in India.

I feel that DHl is trying to exploit their clients by charging this absurd amount in the name of duty without even consulting the client.

And one more thing, on 03-08-10 (previous day) when i got a call from DHL to inform me that i will get my parcel the next day he mentioned that customs clearence is over and no duty has been charged.

Kindly help me

Thank you

Aparna

airway bill number - 4369734456

Company: DHL
Country: India

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