ICICI bank - Credit card
Harrasment by DSA

Dear Sir,

This is Nagaraj B R, having a credit card from your bank and paying my debts from last 3 years.

I was on family emergency due to father’s health during the last month and I missed my payment.

When I got call first time, I explained them that the situation and told them that, I will make the payment by 20th Dec. Since I was expecting my funds to come by 18th Dec. 2009. This explanation I gave atleast six times, whoever called me earlier.By that time, I started getting calls around 15 calls originating from Chennai, Hyderabad and also some mobile numbers asking me for the payment. I also told them not to call again.

Even after all these explanation, I have been getting calls again & again, (everyday around 15 calls, asking for same thing). I also checked those callers, wheather my previous call status has been recorded, he said yes but tells me, I will be getting these calls till I make the payment.

I don’t know, is there a such a criminal offence, by missing one payment, you need to call 20 times a day and create mentally agony for your customers. Is your bank creating these kind of teams to get your collection.

Its quite unfortunate, a bank of such repute going in this direction, to get their collection.

Hope to get this problem sorted out at the earliest.

Regards

Nagaraj B R

Company: ICICI bank - Credit card
Country: India

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