ICICI Bank Credit Card
Fraudulent Charges

Dear All,

With reference to ICICI Bank Credit Card 4477-4744-2396-7002 I would like to state that the card was fraudulently used after it was stolen and repeated calls to ICICI Customer Care failed to block it at the right time.

The credit card being a photo credit card, the responsibility lies equally with merchant establishments to verify the credentials of the person presenting the same which seem to have been completely violated in the case and are the norm by ICICI Bank Standards as they refused to accept any wrong-doing on the part of merchant vendors accepting the card without checking for either signature or photograph on the credit card.

The crisis doesnt end there, after the case was lodged with banking ombudsman, the bank officials decided unilaterally that the liability is solely for the the card-holder and not of the the errant vendors who conveniently swipe the card without verifying for anything, not even the photograph on the front panel.

Subsequent to which, ICICI Bank has now blocked the amount outstanding on the credit card from my savings bank account maintained with them.

I'm surprised and shocked at the new low created by them..this is a real blow to ethical and professional conduct by corporate organization who claim to blow the trumpet of goodness and customer service with punchlines like 'the power of belief' and 'hum hain na..'

I have no expectation for any fair treatment by ICICI Bank under any circumstances, the bank is being solely dictated by profit making agenda and they're willing to go to any lengths to extract the last penny from anyone's pocket.

May God bless them with some sense of rationality and civilization.

Thank You

Regards,

Rajiv Manocha

Mob.91-992-044-3931

Company: ICICI Bank Credit Card
Country: India
State: Maharashtra

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