ICICI Bank Credit Card
Case againstcredit card ICICI Bank for INR 8000 debit from my account-Mental & financil Harrasement
- 03-05-2011
- 27
This complaint against the ICICI bank Credit card division for my mental and finacila harrasement. the compalint has been raised long back on dated 06/10 regarding the unknown transaction of INR2000 from my credit card which was due to the fault of the bank and not me. The complained has been well taken and as suggested by Sumaya (customer care) and was asked to not pay the residual amount (INR 2000) as it was not expended by me. Next month onward e.i Nov. Bank has started imposing late fee charges and Interest charge on INR 2000 which was not expended by me and been registered as a complained in the bank. I have raised this concerns several times and they Sumaya, has ensured me not to worry and it will be taken care. But bank keeps on imposing late fee charges and interest on every monthly statement.
Later on based on my complain they reversed the INR 2000 to my credit card but not the late fee and related interest charge. Being a loyal customer I keeps on paying the usage due amount but not the late fee penalty on regular basis. I started getting regular call to pay the residual amount Bank has insisted me to pay the minimum which I paid on 23/07, cheque no 14768 I have paid Rs 900/- In the month of Oct back has blocked INR 7838/(A/c no.002901512210)& deducted from my salary account and on 23/09. And moreover now bank has again started levied charged on me again for the late feed. I have stopped all traction through credit card until it get settled.
Now my concerns are:
• Why this amount has been debited from my saving account because of my no fault?
• Why I have been harassed and been paid because of the my loyalty with the bank. Who is going to help responsible due to the fault of Bank not the customer
Have further raised this with the back and they have given me a hanky panky resonponce. Nee your help to adress it on immediate basis.
rgds, Manoj K Prasad
8800010877
Company: ICICI Bank Credit Card
Country: India
State: Delhi