ICICI Bank/Credit Card
CREDIT CARD FRAUD

Dear Sir,

I seek your suggestion on the following case.

I have been using my ICICI credit card ending with 8000 since many years and I have been a prompt payer of the same before the due date for which only they have increased my credit limit also without my consent rs Ten Thousand to One Lac.

I have been requesting them to send sms for any transactions that I make. Even they have registered my request through the call centre and given me a number for the same SR159269184. On the follow up for the same, I have mailed them my concern on December 12, and on December 13, I have received a mail for the same confirming that I would be receiving sms but I have not received any till date.

When I have enquired through phone they said I will be receiving it but still I am not receiving them.

Recently, I have lost my credit card and realized it after a day and got it blocked.

There were TWELVE fraudulent transactions done on my card on the same day to the tune of Fourty Four Thousand.

I have reported this in the police station and case has been registered for it.

FIR has been raised and I have the copy of it also.

I seek your advice to what to do HAD I HAVE BEEN RECEIVING SMS I WOULD HAVE BLOCKED THE CARD ON THE FIRST TRANSACTION ONLY.

Where I would have got alerted and blocked my card since it was missing.

By doing so I would have saved myself and the bank for unnecessary trouble.

Please do advice I am confused.

With regards

Madhav

Company: ICICI Bank/Credit Card
Country: India
State: Andhra Pradesh
City: Guntur

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