ICICI Bank Credit Cards
Dispute on ICICI Bank Credit Card ending-4006

Hi,

I have spoken to Shaikh from ICICI BANK on 25-03 at 11:00pm.

I have not received the hard copy of my credit card statement. From the soft copy of the statement I have noticed that there are 2 transactions for the same payment. They are as follows :-

22/02 74056630054005300103088 MAX NEW YORK INS CO LTD 20, 002.00

22/02 74568220054700139000015 MNYL PAYMENT 20, 001.46

After speaking to shaikh came to know the transaction ids and time of transactions as per ICICI Bank is :-

22-02 10:36am 543682 MNYL payment bill desk - 20, 001.46

22-02 11:08am 664810 Max New York Life Insurance - 20, 0002

I wanted to raise a dispute as there should be only one transaction, the second one is definitely a mistake.

Shaikh refused to raise the dispute. - This is absolutely unacceptable and againt consumer rights! How can agents refuse to lodge customer disputes?

I mentioned clearly that I will not pay for the wrong transactions.

Also he transferred the called and am waiting for over 15 minutes to be transferred to supervisor. - 11:14 pm 25-03

We have also lodged a complaint with Max New York Life - Reference No. -2210995.

Please note Max New York Life has quoted only one successful transaction ID from their end - 43328 at 11:09am at 22-02.

I am copying the mail to Max New York Life department.

My payment due date is 7th of April.

I will be very obliged if the wrong charges are credited before that.

Thanking you,

Yours sincerely,

Sumita Mukherji

Company: ICICI Bank Credit Cards
Country: India
State: Haryana

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