ICICI Bank Limited
Credit Not Providing Against Un-Successful Transactions

I Have done my mobile recharge thru ICICI Debit Card, amount is debited to my account and recharge not yet done till. I have send mail thru my ICICI online account. I got reply say's that According to our records the mentioned transaction of Rs.444 has been approved & claimed by Visa, hence reversal of this transaction is not possible.

They are asking written complaint has to send as address mentioned in their reply mail. but iam not in india from last 2 1/5 years, for sending complaint thru courier is costly than my transaction amount.

Kindly help me, its not matter of amount for me, its matter of customer service. If bank doesn't have right to get refund from Visa means cutomer has to loose the money or Visa doesn't have responsibility once transaction is un-successfull to reund the amount to bank.

Kindly accept my request and help others in future from banks in these transactions.

Regards,

Narasimha K

Company: ICICI Bank Limited
Country: India

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