ICICI Bank Limited
Unauthorized Transaction an my A/c

Respected Sir,

Dear Sir,

This is to inform you that my name is HOZEFA RUPAWALA and I stay at Mira rd. having an saving a/c no. 000401601343 with ICICI Bank Ltd. (Free Prees House, Nariman Point). On reaching office on the 27th morning I checked my emails and I saw that I had received a mail from customercare@icicibank.com asking for verification of my saving account details. There was a link for the verification i.e. www.icicibank.com. On clicking the mentioned link the icici home page opened up asking for my user ID and password. On entering my user ID and password another page opened up asking for my transaction password and my email ID. I entered my transaction password and my email.

Subsequently in the afternoon on the same day at 1.46pm I received the following sms (You have registered ICICI as a Payee. Log in on icicibank.com and enter URN 143094. Pls dont share this sensitive info with anyone) I have the sms saved with me.

Later same day I received a call from telephone no. 02264462741. The person spoke to me telling me that he was from ICICI bank and asked me for my URN. He mentioned his name was Mr. Ashish Agarwal and his employee No. was 819275. I confirmed my URN to me.

After sometime I received a sms stating that my account was debited by Rs.25000.00. So i launched a complain to ICICI Bank (Javeri Bazar) & my complaint no. SR139715090

I would like to tell you that I was cheated in the above manner. I was under the impression that the mail received by me was a genuine mail, but on enquiring with ICICI Bank they told me that they did not send any such mail.

As i have not recieved any favourable answer from bank, hence consider this as my complaint application and kindly do the needful to recover my money.

Thanking you,

Yours faithfully,

Hozefa Y. Rupawala

Company: ICICI Bank Limited
Country: India
State: Maharashtra
City: Mumbai City

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