Banking/HDFC bank
Account debited but money received

Sir,

I am Alok Chandra Mondal having an account with HDFC bank. My acc no is 02771140124553 .It was on 17th Feb. I was going to office on the morning at about 8:59 and went to the ATM of SBBJ at park street for withdrawal of money. When I inserted my debit card the page was displayed and I tried to enter the PIN no but the machine was hanged. After that I have pressed keys for several times, but there was no response, I also pressed my PIN no but there was no response from the machine end. After that I saw that Rs 5000 has been debited from the account which I have not received. Generally I receive a sms alert on my mobile for any transaction but for this particular transaction I have not received any sms alert. I made a complain to HDFC bank and I got a feedback from same bank that it was a valid transaction. My complain ID to HDFC bank, CJ-166 SALT LAKE Sector -2, Kolkata-91, is KOL033275 .They also told me to make complain, and I went to SBBJ park street but they told me there is no rule to take complain from the customer of other bank. Please do something.

Company: Banking/HDFC bank
Country: India

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