ICICI Bank Ltd
Debit Card - Amount got deducted twice for the single transaction

Hi,

I used my ICICI debit card in a hospital (SPRUTHY HOSPITAL) at Bangalore on 02-09 to pay doctor consultation & laboratory charges of amount Rs. 541/-.

Next day when I logged in to my online account I found that the amount is deducted twice for the same transaction of Rs. 541/-.

Immediately I called to ICICI customer care and verified, they confirmed that two transitions are happened both are successful transactions only. I surprised and asked to log a complaint for reversal of duplicate transaction’s amount Rs. 541/-. The complaint number is: 151125774 dated 03-09. The ICICI Bank’s customer executive suggested me to fax a letter to Mumbai office with transaction details.

I called and verified with Hospital guys and they said, as per their daily statement (according to card swiping machine) it is only one transaction and received payment once.

I could not understand whose mistake is this. Whether ICICI Bank’s or Hospital's? Anyway the mistake was happened and I am in loss of my money.

Thanking you,

Niranjan Babu Revilla

niranjanrevilla@gmail.com

Company: ICICI Bank Ltd
Country: India
State: Karnataka
City: Bangalore

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