ICICI Bank Ltd
Problem is not yet resolved -- ICICI Bank Ltd Complaints - 2 Months Payment Not Reflecting (Feb & Mar) - LPCAL00010312974
- 09-21-2010
- 324
Problem is not yet resolved -- ICICI Bank Ltd Complaints - 2 Months Payment Not Reflecting (Feb & Mar) - LPCAL00010312974
LAN Number - LPCAL00010312974
Location - Kolkata
Name – Zafar Jamil
Start Date – 05-Jun
Problem is not yet resolved -- Very Poor Response from ICICI Bank
Go through the trail Mail and find what type of service ICICI Bank is Providing to its Customers…. It’s Pathetic…..
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From: headservicequality@icicibank.com
To: Zafar. Jamil@Airtel.in
Sub: RE:'ICICICARE=038-964-386' ICICI Bank.
Date & Time : 21-Sep 07:06 PM
Dear Mr. Jamil,
We acknowledge the receipt of your e- mail of September 15 addressed to Head Service Quality regarding your Personal Loan Account Number LPCAL00010312974.
We regret for the inconvenience caused to you.
Your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.
We assure you that your concern is a top priority for us and we will revert to you by September 25.
Sincerely,
Balaji Gupta Maddi
Office of Head Service Quality
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From: Zafar. Jamil@Airtel.in
To: headservicequality@icicibank.com
Sub: RE: ICICI Bank
Date & Time : 15-Sep 06:49 PM
Hi Mr. Gupta,
Initially you informed the TAT 15-Sep and now you are saying it will resolve with in 22-Sep.
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Ok...
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Please make sure this time you should not exceed the new TAT i.e. 22-Sep.
Regards,
Zafar Jamil
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From: headservicequality@icicibank.com
To: Zafar. Jamil@Airtel.in
Sub: RE:'ICICICARE=038-964-386' ICICI Bank.
Date & Time : 15-Sep 03:18 PM
Dear Mr. Jamil,
We refer to your complaint addressed to ICICI Bank regarding your Personal Loan Account Number LPCAL00010312974.
We understand that you have the following complaint regarding the clarification on your Equated Monthly Installments.
Further we understand that our official Mr. Satyajeet Das is constantly in touch with you and addressing your case.
Your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.
We assure you that your concern is a6 top priority for us and we will revert to you by September 22.
Sincerely,
Balaji Gupta Maddi
Office of Head Service Quality
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From: Zafar. Jamil@Airtel.in
To: headservicequality@icicibank.com
Sub: RE: ICICI Bank
Date & Time : 01-Sep 08:03 PM
Hi Mr. Gupta,
Thanks a lot for your immediate response.
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I would request you to please close this issue ASAP and also send the Settlement Papers.
Regards,
Zafar Jamil
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From: headservicequality@icicibank.com
To: Zafar. Jamil@Airtel.in
Sub: ICICICARE=038-964-386' ICICI Bank
Date & Time : 01-Sep 07:54 PM
Dear Mr. Jamil,
We refer to your complaint addressed to ICICI Bank regarding your Personal Loan Account Number LPCAL00010312974.
We understand that you have the following complaint regarding the clarification on your Equated Monthly Installments.
Further we understand that our official Mr. Satyajeet Das has spoken to you about the case.
Your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.
We assure you that your concern is a top priority for us and we will revert to you by September 15.
Sincerely,
Balaji Gupta Maddi
Office of Head Service Quality
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Company: ICICI Bank Ltd
Country: India
State: Orissa
City: Cuttack