ICICI bank, online services
Closure of online account

I am holding bank account with ICICI (008901529487) and in last one month, have got frustrated by their poor service.

My internet banking service was stopped (system identified that ID/Password was wrong) on around 28th december.

I called up the customer care and they harassed me - saying that I forgot my password. Then they reset my account and I was able to login with the same set of ID and Password. Still the customer care executive was not satisfied and I logged in and out atleast 3 times to make him believe that I remember my ID and Password correctly. Thereafter, system again identified my login as invalid and blocked my account.

Then they requested for the screen shot of error message, which I duly compiled and sent across. But the mail to designated email ID of ICICI bank got bounced. I informed the customer car executive of the same, but they kept writing emails that "please send the screenshot". This caused me a lot of mental agony.

Then the bank executive said that size of attached file cannot me more than 1 MB, so I compressed the file and made it 0.9 MB. Still the mail is getting bounced.

Further, the bank promised to send an executive to my place to collect the error message. That person just harassed me over telephone and I received email from ICICI asking for my current address.

Please note that, even after sending the address 4 times to all the concerned addresses (on email) I have been repeatedly asked to send my current address. And these frivolous emails came from same email ID to which I sent my current address.

It has been more than a month since I have not availed internet banking services and it has caused me lots of inconvenience and I have incurred unwanted transaction cost to do the fund transfers.

There has been frivolous phone calls and emails from ICICI bank which has caused me a lot of inconvenience.

I urge all of you who read this email to spread the word, you might be a victim too….if not by ICICI then by some other bank.

Lets empower the customer and teach these banks a lesson.

Company: ICICI bank, online services
Country: India

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