ICICI
Forceful recovery of payment

Lost my credit card in Jan... even after repeated requests for a new credit card, the credit card depatment only called me for collection of the outstanding amount. They did not give me a new credit card. In June they asked me to settle the balance by paying 2 installments of 12, 000 each. The first installment was made right then, but I paid the second installment in 3-4 smaller installements. But the whole amount was paid. Now, they have further deducted 29, 000 from my ICICI bank account for outstanding payment without informing me. Isn't this unfair? They will be recovering Rs. 56, 000 for the long pending outstanding payment of Rs. 28, 000 (approx.)... only.

My home loans cheques have bounced because of this. Could you please suggest what is the best route to take to get them to stop this unfair practice? Please help!

Company: ICICI
Country: India

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