ICICI
MY ACCOUNT SHOWS THREE FRAUDULENT TRANSACTIONS

I am Jansi holding ICICI account in Chennai main branch. On 11th of January my account statement showed that there were three VPS transaction made using my ICICI Debit card. But the card was with me in Chennai. So Immediately on the same day, I called customer care and asked to block my card to stop further invalid transactions happening from my card.

When I enquired customer care, I was asked to file FIR And on further enquiry (after a big argument) with ICICI customer care I came to know that all the three VPS transaction was made in 3 different shops in Bangalore on Jan 11th which is altogether a total sum of Rs.5640/- .

I rasied a complaint on this with ICICI bank and so far NO ACTION has been taken by them, and the customer care people is not ready to give any contact person for me on this case. Everytime i will have to call the customer care to enquire about this issue and after a long wait and discussion they say that your request is under process. I donot know what process is exactly happening behind..

One pitty thing is that my case is a new kind of issue and even then they are not ready to take action on this and investigate to prevent further such frauds happening to their customers. This is the reaction they give, and by beleving these people we are opening salary accounts, curreent accounts with such Banks.

Company: ICICI
Country: India
State: Tamil Nadu
City: Chennai

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