ICICI
Lost Money through frandulent transcation

I am Jansi. N holding ICICI account in Chennai. On 11th of January my account statement showed that there were three VPS transaction made using my ICICI Debit card. But the card was with me in Chennai. So Immediately I called customer care and asked to block my card to stop further invalid transactions happening from my card.

When I enquired customer care, I was asked to file a fraudulent case and on further enquiry with ICICI customer care I came to know that all the three VPS transaction was made in 3 different shops in Bangalore by which i have lost a total sum of Rs.5640/- . I have raised a complaint with ICICI but so far, no action has been taken and to the core end the customer care people are not giving any responsible contact person for me to process this complaint. Everytime i will have to call customer care and people there will put me on hold and later say that your request is in process. I donot know what action they are taking on this issue. they are not bothered atleat to find out how this has happened and to prevent further such fradulents happening for other customer.

Company: ICICI
Country: India
State: Tamil Nadu
City: Chennai

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