ICICI
Atm tran

Sir,

I would submit the following few lines seeking your intervention and necessary help:

I am having a savings (salary) account No. 0202 0153 4530 at ICICI Bank, Punjagutta branch and have been issued with

a Debit Card No. 4216 2702 0207 3954.

On 01 March '11, at about 0812 hours, I transacted drawl of cash from Standard Chartered ATM at Sangeet Theatre, Secunderabad.

On entering Rs. 3, 000/-, I did not get the cash but read on the screen, instructing me to enter in hundreds (or words to that effect).

This time I entered Rs. 3, 500/-. Again I read the same instruction as above.

In my third attempt when I entered Rs, 500/-, this amount was delivered along with a balance statement having a credit balance of

Rs 14, 067.50. Transaction No. SINS4758 9298.

However, on 05 March '11, when I drew Rs 5, 000/- from Axis Bank ATM, Mettuguda, to my astonishment, the credit balance shown was only Rs.25 67.50/- as against Rs 9, 067.50. since Rs.3, 000/- and Rs. 3, 500/- were wrongly debited from my account.

This discrepancy, immediately was verbally reported to Call Center, ICICI Bank on 05 March '11. I was given request Nos. SR 169604662 and SR 169604592. On 18 March '11, I received a SMS stating that Rs. 3, 500/- given in complaint No. SR 169604592 was reversed but no mention was available regarding Rs.3, 000/-.,

My repeated queries on this non reversal of Rs 3, 000/-, have not yielded any positive result. Instead, on 23 March '11, my bankers; ie, ICICI Bank alleged that I must have already received the amount. Also as per the Call center, I have not carried out any transactions on 01 March '11 but the transactions pertain to 05 March '11.

To enable ascertaining the discrepancy and establish the correct position, Standard Chartered Bank may be instructed to furnish the details of transactions occured prior to and after my above mentioned transactions on 01 March '11 at the Standard Chartered ATM at Sangeet Theatre, Secunderabad.

Looking forward to your kind help.

Thanking you Sir,

Prakash kuma

Company: ICICI
Country: India
State: Andhra Pradesh
City: Hyderabad

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