ICICI Card
Not following instruction

I am a customer of ICICI Credit Card business for more than 7 years. More or less service was satisfactory. Recently I deposited a single cheque for an amount which is to be credited against my card account and also a loan account which i got because of good payment record.

Instead of following my instruction as detailed at the back side of the cheque the entire amount was credited against the primary card only and after a week or so started making pestering calls during office hours asking for the EMI amount against the loan.

This is harassment and the lady on the other side of the phone won't accept the logic and reason for depositing a single cheque. I have been issuing single cheque to LIC, HDFC Etc and they are accepting.

The incident has made me realize the fact that some under educated lads/girls are employed by ICICI for small salary only to harass even the regular and sincere customers also.

I fail to understand why they can't follow my instruction w.r.t. the payments. If they show part payment against my card account and the balance against my loan account, the issue is solved. Instead doing that shamelessly and in an abrasive tone these people make calls to the office to disturb the rhythem in the office.

Hence I have decided to close all my accounts with ICICI next month itself.

BHUPATHI

Company: ICICI Card
Country: India

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