ICICI Credit Card
UNAUTHORISED TRANSACTIONS ON CREDIT CARDS

To,

The ICICI Credit Card Manager

Subject: Regarding raising dispute for four (4) Unauthorised Transactions made on my card on 04/06.

Dear Sir/Madam,

I have been issued ICICI Credit Card No.5176-XXXX-XXXX-0005. Nobody else has access to the card and I have never revealed my card details to anyone before. Thus there are no chances of getting the card details such as card number, CVV number, and expiry date etc. On 04/06 the following four (4) unauthorised transactions were made without my knowledge :

1) Rs.19878/- at 2:16 Pm Merchant Name: TRAVEL BOUTIQUE ;

2) Rs.6376/- at or around 3:32 pm Merchant Name: EZEEGO ONE TRAVELS ;

3) Rs.11305/- at or around 6:51 pm, Merchant Name: CLEAR TRIP TRAVELS &

4) Rs.12, 638/- at or around 7:04 pm Merchant Name: EZEEGO ONE TRAVELS .

As soon as I got SMS in respect of the above referred transactions I rushed to the nearest ICICI Bank Branch located at Zaveri Bazar and informed the Official about the same. The Bank Officer immediately called up the customer care services and got blocked my card. I was also told by the said branch officer to file police complaint which I filed with the Bhandup Police Station on 05/06 and also filled and sent by fax a CARD MEMBER DISPUTE FORM together with a copy of the above Police Complaint to the manager operations, ICICI Bank on 66466683 at the advise of ICICI Bank Officer of Zaveri Bazar Branch.

After filing of the above Complaints, I have not received any feed back from the ICICI Bank till date. None of the above transactions were done by me or authorized by me. I also say that at the time of filing complaint with the ICICI Zaveri Bazar Branch, I was not given any Request Number.

Please investigate this dispute and provide me with a written statement of the outcome. Thank you for your time and attention to this matter.

Expecting to hear from the ICICI Credit Card team at the earliest with a resolution.

Yours truly,

Sureshkumar B. Jain

9819859001.

Jainsuresh78@yahoo.co.in

Company: ICICI Credit Card
Country: India
State: Maharashtra
City: Mumbai City

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