ICICI Credit Card
Mentally harassed by ICICI custimer care

Hello Sir,

I am Prerna Kumari and my ICICI Credit card number is 5239511116037001/5239511116037019.

I was using the card since March.

Sometime in March'10 i got a call from ICICI customer care to convert my total outstanding into EMIs. They call this facility as smart pay. I selected the Smart Pay to pay my total Outstanding. My total outstanding was around 47000/-.They converted the balance into 12 months emis with some % of interest. I was supposed to pay 57000/-.

After paying 3 emis i tried using my card. But the card got declined. I called customer care and asked the reason they said my card is blocked permanently. I told them that i was not aware of it. Then i told them i will pay the amount with next emis.

They said if i will pay the outstanding by 14th of Aug they will not charge any late fine. After that on 12th Aug i got a call from customer care next day and they said that my card is temporarily blocked. If i will pay the emis the card will be unblocked. I asked them to record the conversation. I paid 5000/- towards my card as i was just fed up with the collection people. They always say that they will put my name in CIBIL.

After two days again i tried using my card but the card got decline. Again when i called them up they said my card is temporarily blocked. I am feeling mentally harassed as i was into the conversation from15-20 days.

Please help me resolving the issue. I am just irritated with the ICICI bank.

I was getting call from phone number (91-4445912538).

Please help me out.

Thanks,

Prerna

Company: ICICI Credit Card
Country: India

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