ICICI Credit Card
Sending credit Card statement at different email ID

Complaints

1:- Every month my Credit Card statement containing my account information has been sent to a different email ID of which I have no knowledge of, hence never received any statement.

2:- Several requests to customer care for rectifying my email address have never been fulfilled.

3:- My savings account has been blocked without any intimation, pertaining to an amount I have no account for.

4:- Several promises from the customer care department, even from the Operations Manager for the inconvenience due to ICICI bank’s fault, where I was promised fees waiver, increase of credit limit, change of due date. Nothing has been fulfilled.

Detail description

This is regarding the billing discrepancy on my Credit Card account (4477 4745 6208 7000). Today I am being charged a ridiculously exorbitant amount for no service ever provided. My savings account has been put on hold without any notification from ICICI bank. My card has been blocked since probably March or April thus I have been unable to make any purchases since then. The most annoying part is that from the very first month of my enrolling for Credit Card services, every month my Credit Card statement containing my account information has been sent to a different email ID, which I have no knowledge of.

I am a BPO employee, with no fixed office shifts. I stay at a house with no family member present for 24 hrs. As a result I cannot ensure receiving any paper statement through postal mail. Just because of this reason at the time of enrollment, I specifically emphasized on the point that my Credit Card statement should be sent to my email ID. ICICI bank had entered a wrong email ID along with my personal information. Several requests to make proper changes have been in vain. As a result I have not been getting any statements with the information of what amount to pay within my due date. Every month I had to call up Customer Care for balance information. And every time ICICI bank has apologized for the mistake and promised to make proper changes and remove the charges, however, as you can read from my history, sometimes it has been done and sometimes promises have been completely fake. I have even received a call of apology from the Operations Manager of ICICI bank promising an increase in my credit limit and change in due date for the inconvenience I had to face. Not a single thing has changed since.

I am willing and ready to pay for the charges that I have incurred nothing else. This problem has continued for the pastthree years and all attempts to get a resolution has been unsuccessful. Now at this point I am not accountable for the amount that has been charged and request an answer for the complaints mentioned above.

Company: ICICI Credit Card
Country: India
State: Delhi

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