ICICI House Loan
Not decreasing house loan intrest for old customers

My father has ICICI housing loan #LBDEL00000365400 with amount 5 lakh at 9.25% floating, sanctioned in also a top up loan with amount 1 lack #LBNOD00001152066 at 9.75% floating, sanctioned in 2005.

ICICI Bank is now charging him 14.75% rate. Which is above than the market rates.

They have increased interest rate immediately whenever market rate changed but when market rate is decreased they are not decreased it for old customers.

I don't understand how a professional company like ICICI can charge different interest rates to different customers.

Please let me know what legal tool I have at my disposal to protect him.

Any help on this matter will be highly appreciated.

Company: ICICI House Loan
Country: India
State: Uttar Pradesh
City: Ghaziabad

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