Icici lombard health insurance
Claim Rejection

Hello,

I would like to mention you that I have been cheated by ICICI Lombard Insurance Sales and Customer representative.

Here are my policy information :

Policy no :4034i/fpp/02609255/02/000

Start Date : 8th Sep 2007

Policy Holder Name: Jyoti Yagnik

AL Number :110100168836 for the claim which got rejected on July 7th.

I am a payee for my mother's mediclaim policy since last 5 years. Ever since I bought a policy, It was clear statement made to me that after 4 years, all the pre-existing diseases will be covered.

I made a claim on April 8th for my mother and claim got rejected saying it is a pre-existing diseases such as diabetics (pre-existing disease) will be covered only after 4 years. When I spoke to ICICI Lombard customer representative, they are not able to find any information on this claim. This is shameful where company don't even make a history of patient records.

I renewed this policy every year and also paid 5th year policy payment from 2012.

Couple of days back, My mother admitted to hospital and her claim got rejected with same reason which you mentioned in April. When I spoke to your customer representative, they said that since you did not inform any thing about pre existing diseases when you bought this policy, this policy will not cover any pre-existing diseases.

It looks like I am clearly betrayed by ICICI Lombard. Every time, I make a claim on this and claim rejection happened for same reason.

I am looking for further guidance

Thanks,

Rishi

Company: Icici lombard health insurance
Country: India
State: Maharashtra
City: Mumbai Suburban

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