AirCel
Poor Customer Care

Hi,

I am prepaid customer of Aircel for past 15days; my sim got locked due to what i never new but when i approached customer care of Aircel Puducherry a very gentle lady there who dealt with this never cared to explain me just came up saying that i have to pay Rs.102 and get replaced my sim. And when i asked why she plainly she cannot do anything eles. I agreed for a replacement sim but during verfication she said its in the name of ANDRE i.e.my fathers name and he has to come i told her my fater had passed away since a year and how could my sim be regiseted in my dads name then she had nothing to say she gave me a new sim telling it would get activated only this evening she should have told all this before this is very annoying and service is very poor if aircel is going to have these kind of u would lose good customers.

Company: AirCel
Country: India

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