ICICI Prudential
Kalyani Branch not accepting full surrende

They are not accepting full surrender and utilizing my money for their profit. Today it is the third time that they have refused to accept the full surrender asking for age proof (each time they asked for different document). After getting rejected for two times with different documents demanded by them I raised a complaint 28953634 on 9th December and from there the customer care told me that they have taken a note against the branch and I can simply send my father with the authorization letter, ID Proof and Welcome Kit. Along with the documents I send my father with a cancelled cheque. But they have again refused to take the surrender without age proof and refused to give any written document that they need the age proof. 3 times they are asking for 3 different documents. And today while I told about the incident the customer care team gave me the complaint no 29608531 only. As ICICI Prudential is here to cheat the money of the customer only, can anyone suggest me how do I approach IRDA or consumer court or court of law to get my money back.

Company: ICICI Prudential
Country: India
State: West Bengal
City: North 24 Parganas

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