ICICI Prudential iProtect
Worst customer service, non issue of policy

I have scanned my address proof, id proof, pan card proof, IT returns proof on Sep 21

I had applied for the policy on 22 - Sep - 2011

Uploaded all the documents within 5 mins after applying for the policy.

Insured amount 50 lacs for 30 years term.

Premium 8.2k per annum

Now the magic starts

I never used to take the print image of the transaction earlier because generally I get the confirmed message on my email (eg irctc, rechargeitnow.com, etc…)

But for this because of my colleague’s advise I thought taking the screen shot of the applied Policy.

My good I did it. Because I never received welcome mail or acknowledgement mail or anything of that sort.

No welcome mail

No acknowledgment mail even after 25 days.

Called CC 3 times on sep 29 regarding the status, one cc person sent the medical test voucher with subject "da" and one pdf nothing else in the body of the email.

I was supposed to get welcome mail, ack mail, mail requesting medical check ups. But I did not get any of these to my email I did not get these in mail also (to home address).

On Sep 30 medicals were done at home.

No. *** Type of Issue *** Document *** Requested Date *** Completion Date *** Doctors Name *** Status

1 *** Discrepancy *** D-EXTRA RATING FOLLOW UP *** 07/10 *** Not available *** - *** PENDING

2 *** Medical *** M-ELECTRO CARDIOGRAM *** 22/09 *** 30/09 *** UNITED HEALTHCARE UNITED HEALTHCARE *** DONE

3 *** Medical *** M-HIV 1&2 BY ELISA METHOD *** 22/09 *** 30/09 *** UNITED HEALTHCARE UNITED HEALTHCARE *** DONE ***

4 *** Medical *** M-MEDICAL EXAMINATION REPORT *** 22/09 *** 30/09 *** UNITED HEALTHCARE UNITED HEALTHCARE *** DONE

5 *** Medical *** M-ROUTINE URINE ANALYSIS *** 22/09 *** 30/09 *** UNITED HEALTHCARE UNITED HEALTHCARE *** DONE

6 *** Medical *** M-COMBINATION OF 12 TESTS *** 22/09 *** 30/09 *** UNITED HEALTHCARE UNITED HEALTHCARE *** DONE

After repeated calls I came to know about I need to pay extra amount.

But they wont tell you how much is the extra amount, and why.

They will say mail has been sent.

Its 4 days after the extra amount charge has been asked, I still did not get any email, so does it take 4 days to send an email?

Going by bus takes hardly one day.

Its 25 days after applying still no update not a single mail from the icici pru regarding my application. (medical request mail was sent by the cc person directly, after a long battle)

I have paid the XRT amount online, still no update. Worst is it does not reflect that XRT amount has been paid.

Application Nuber: OL00131649

ICICI Pru toll free number does not work from airtel, so i have to call local number which is chargeble. i must have spent 150 just on cc calls.

Company: ICICI Prudential iProtect
Country: India
State: Andhra Pradesh
City: Hyderabad

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