ICICI Prudential (Life Stage Assured)
Fake promises at the time of purchasing policy

I had purchased a policy called Life Stage Assured, policy number 11448904 in last year March and at the time of purchasing, it was told to me that i have to pay for 3 years and after that even if dont pay i will be getting returns and i cant withdraw the policy at the 5th year. It was told to me that the tenure/maturity will be for 5 years and after completion of 5 years, i can withdraw and get the entire premium along with the returns. But when i got the documents, it was mentioned that the maturity is of 20years, I called up immediately to the ICICI customer care and told them about it and they said it is jus ta process in which they have to mention it as 20 years of maturity, but it will be for 5 years only as it was told by the executive. Now when i called up then and asked them that is there an option to withdraw this policy since i have a financial problems at my family. They say that it cannot be given as it has to complete its maturity which is of 20 years and i have been calling them from almost 2 to 3months and no one is able to help me. Finally about 2 weeks back i got a call from ICICI Prudential and one of the representative promised me that i will get my amount back since i got a wrong information and fake promises and also it was told to me that i will no tbe benifitted with tht Tax benefits and they will be sending a document to the Tax department that i no more hold a ploicy with ICICI prudential and i will not get any tax benefit, i said ok and accepted and he told me that i will either get a DD or will transfer it to my account in the next 7 working days, now its been 2 weeks and i have not got my amount yet. I got a message for payment due date when i called to ICICI Prudential customer care and told them about this, they say that they dont have any documetation on the same and they will not be able to help me and i ahve to pay the amount. The problem is i have forgotten the represntative name who promised me that i will get my amount back. I would request you to help me in this regards as i do not have much knowledge about these policies.

Thank You..

Company: ICICI Prudential (Life Stage Assured)
Country: India

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