State Bank of India
MissBehave

Hi

Please read it carefully.

I visited State Bank of India (Vijay Nagar, Ghaziabad) Branch yesterday (07/13). I am an existing account holder of SBI and requested for an account opening form for my father. The clerk refused to give me without showing ID and address proof of my father. I requested the clerk politely that I am an exsisting customer and as per my information the documents need to be attached with the completed form. Additionally my father is busy and its tough for him to take leave from office so he will come only once for the submission of documents.

I showed my ID proff and DL to him (I also showed him the SBI debit card) and said. If you still can not give me please give me in writing.

When I talked to the manager about it, he did not even listened to the issue completely and started shouting stating that "how dare I entered his room". I said that I asked for permission before coming inside and I am facing hell lot of problem for a simple request.

I wrote an application stating that "Please return the letter to me if you can not give me an account opening form without prior submission of the documents". The Manager tore the application and said I can go to a lawyer and take help of RTI.

The Police was called imediately and the policeman said that its good for me if I do not raise the issue and go home. Because if the manager complaints then we will arrest you and will take to police station.

When I asked the policeman what crime I have done then he said, "Nothing, I know you are right, I also faced issue with the bank. These are government employee and are always loki this. Nothing can't be done and we will not have an option but to arrest you. So just go home".

Now I have following questions if those can be answered.

* Do I need a prior approval for meeting a bank manager?

* Does he have right to missbehave with a customer?

* Why can't I get an account opening form?

* Can I hope for an action against him for the harresment or he will be spared being the bank manager of SBI?

* Is this ethical and good for SBI's Image and for its customers?

Thanks and Regards,

Dinesh Nim

9711099214 (If some has a solution then please call)

Company: State Bank of India
Country: India

  <     >