Idea Cellular
Cheating Case

I have been an IDEA user for the last 5 years. Last week, I activated

a 98Rs Data Usage Plan. Upon receiving a SMS confirmation that the

plan is activated, I started using internet and was deducted Rs 300

for data usage. When I called customer care, they agreed to give

refund within 48 Hrs. When I asked for a complaint number, I was told

that I will get an SMS when I disconnect the call.

I waited for 3 days but did not get refund nor SMS of complaint

number. I called up again and I was told that the refund is "in

process" and I will get the same in 24 Hours.

I again waited for 2 days and called up and to my shock, I was

informed the following

a) No complaint has been registered by me

b) I am not eligible for refund

This is pure cheating and breach by IDEA.

I am surprised that for Rs 300, the IDEA management is burying alive

the glory of the Birla family!!

Company: Idea Cellular
Country: India
State: Delhi

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