HDFC Credit Card
Rude Behaviour of customer care executives

I have called one customer care executive for credit card details, she has been very rude in replying back to my queries & was using bad language. Her Name is Rupali, she is from Pune customer care centre for credit cards, i told her i want to give complaint to your manager she refused saying this is a non transfereale line, i asked her to provide with number where i can esclate she refused to provide me that even, i asked her to give me her full name & address of the office where she is situated at, she refused to provide me details about that even saying its against our policy, however i know it well that i have full right to know full name of the person whom i am dealing with. She was shouting at me forno good reason.

I hope company doesnot teach her all this.

I am very disappointed with the attitude of your customer service representative, i want this issue to be escalated otherwise i am going to take further action into it. I hope company takes some action, give employees atleast training to deal with their customers.

Regrads,

Madhulika

Company: HDFC Credit Card
Country: India

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