Axis Bank Credit Card
Axis Bank Bad Customer Care/Service

I recieved the following messsage from "LM-AxisBank" at 01:38 PM on 11/12

"Your Axis Bank credit card 7492 is blocked for internet transactions due to incorrect password. To unblock your credit card, pls contact us at 18604258888/022-25261201."

This message clearly tells that the card was tried to be used online, with a wrong password and it has been blocked.

I called the given number 18604258888 for some clarification, and the reply was very rude and unsatisfying.

I had called today morning (11/12 around 9:15 AM) and she gave me some irrelevant information about it and the call got disconnected.

I called back and asked her to listen to me first and then reply, read out the entire message I received, yet she said that the card was blocked and cant be used. This is a very unsatisfying information, as I wanted when the card was actually used, and as much information, so that I can help track if any one is trying to misuse the card. Probably he/she doesn't know that the card is already blocked when the last transaction was made and I confirmed to the Axis Bank calling agent that I did not do the transaction.

A few extra details: I had a Axis Bank Gold Corporate Card.which got two fraud transaction, I reported first, got a call for second, got card blocked on Nov 11. The Bank is not willing to help me more about the second fraud as they say it happened online in a secure way. Now they are not giving me any extra details about the recent event (please see the quoted message).

I had asked them not block the existing card as well so that no one cane do any further fraud on it, but the agent is not doing it.

No one knows my password, and I change it from time to time & have never shared any information with others by spam mail or anything else.

Company: Axis Bank Credit Card
Country: India

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