ICICI Pru life
Non-Refund of Money

Hi,

I want to share my harassment that I had faced after buying ICICI Pru ACE (an ULIP) from ICICIPru life - Policy No "13783477".. In their website it was told online buying with four easy steps - but after buying and online deduction of Rs. 18000/- nothing was easy.

After I had submitted all my documents as mentioned in the website, for no reason the policy was withheld for a month. Nobody even cared to inform me. Later when I enquired I was told still some documents missing and again.

Already frustrated by their inactive nature, I applied for cancellation of the policy. But then the real harassment strats. I have submitted my application in early May and I was told it would take around 7 days. But though it is almost a month I had received nothing. Nobody is telling me what is happening, whenever I contact ICICIPru helpdesk, they tell me they tried to refund the money but it was rejected by the bank and they don't know the reason. When I contacted ICICI Bank where I had my account with the PRN number provided by ICICIPru I always got the answer that no transaction was made to the bank.

I am totally frustrated now. I have send at least 30 mails and made 15 phone calls nothing had happened, All I receive is autogenerated respons ids and nothing after that.

Can you please let me know how can I get my money back and find some peace of mind?

Regards,

Ahirjoy Biswas

Company: ICICI Pru life
Country: India
Site: www.iciciprulife.com

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