ICICI Bank Credit Card
Harrassment from Collection Agents

Dear Sir,

I hold credit card with ICICI Bank since CC# 4477 4698 1798 1003. I had been regularly paying EMIs till July when outstanding amount was around 30K. I had family problems, and could not maintain my ICICI account and paying EMIs on Credit Card. On 18th Dec they forced my account on lean without informing me and deducted Rs. 32, 864.0. I called up customer care, but it was in vain. They were not ready for any settlement less than Rs. 50, 000.00 which was interest amount. And bank never communicated further to talk in lines of settlement.

Meanwhile I got married and started staying with my husband. In Sept some lady name Anita Sharma called up saying she is lawyer from Delhi High Court and ICICI bank has imposed some fraud case against me. Also, a guy called Chauvan, said he is from Delhi police and they are hunting for me. Later I learned they were collection agents, and throwing all dirty tantrums for harassing me. That guy named Chauvan even called my husband and tried to spoil my personal relationship by telling all abusive about me to him over phone. I have contact numbers of both Anita and Chauvan. I called up call center to get in touch with settlement department, they said they could not reach settlement department and cannot give me any request number as department is not available.

On 22nd Jan a man named Harish Gupta, 9760283688 again called, this time called my father and threatened him. My father is paralyzed from past 5years, bed-ridden and is hardly able to talk. He used abusive language and threatened him that he would call my Office. I am ready for settlement, but the amount must be after waiving off excess interest. They don’t want to waive off interest and use all gundaism techniques to harass customers. To my disbelief, this man actually called HR head of my office and threatened him. Again today on 25th Jan I contacted customer care, and I am with same response of Settlement department not available on line.

I had personal loan with ICICI bank in which I had pre-closure done in without any discount, by paying full interest and charges as I had some funds available then. I have life insurance policies with bank, which I have decided to discontinue. I am not interested in having any relationship with ICICI.

I am really upset, and facing nervous breakdown because of torture from bank agents. I want contact details of Settlement Accounts Officer, minimum amount to be paid to close my account and NO DUE CERTIFICATE from bank. I am not interested in talking with any collection agents who uses abusive language. Please advise, what should I do.

Sincerely,

Gayatri Joshi

Company: ICICI Bank Credit Card
Country: India

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