Individual
Wrong deduction of call charges MTNL

My cell No. is 9869389420. Prepaid trumph card.

From 11th Dec. I opted for per second billing and paid the requisite charges of Rs. 45-

My first call after that was correctly billed i.e 62 ps. per 62 seconds.

But to my dismay the second call of 3.01 minutes was billed for over 39 rupees. where as it should have been Rs. 1.81,

When i contacted the help line they tried to avoid me saying the call details are not available on the system. But on insisting the executive (Mr. Rajesh) agreed that a surplus amount of Rs. 36 has been deducted and that he has noted a complaint.

Now even after four days nothing is rectified.

May I expect the MTNL to take some action?

Charles D'Souza

Company: Individual
Country: India

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