Relience mobile
Arbitary deductions of balance

In December 09, I was informed by Relience Customer Care Kolkata (58200) that activating mobile GPRS was free and accessing Yahoo mail was also free. My requirement was only to fond out whether I had got any mail. If I had a mail, I would attend to it on my computer. First week of January my GPRS was active and I checked regularly to see my cash balance.

On 2 Feb my GPRS went dead. I complained 3 times and the reply from Customer Care (58200) was 'system upgradation' was in progress, to ring after 2 hrs.

On 3, 4 Feb - the same story. On 4 Feb I made a call, which means I had enough balance.

On 5, 6 Feb I complained 3/4 times each day. The same feedback.

On 6 Feb (Saturday) evening I was told I had NO BALANCE. I complained to no effect.

The whole next week I tried to complain to 58200 and www.reliencemobile.com website. No response.

Today, 18 Feb I Top-up'ed my mobile. The SMS read Main balance Rs 181.44 & Promo balance Rs 40.86. When I checked the balance I found Main balance Rs 175.44 & Promo Balance Rs 40.86.

This is absurd. Please look into the matter.

Regards,

Robindra Naath Roy

91 9883015018

91 33 23505439

Company: Relience mobile
Country: India

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