ICICI Bank
Poor service, Fraud

I have an account for the last 3 years with ICICI bank. I have been running up and down to banks to get my problems fixed every month. I am very tired now. I don't even want to have an account with ICICI anymore. That's the reason I have switched over to Citi as my salary account. The reason I ahve still kept the ICICI account is because I have a loan account with you guys and my EMI's are deducted from the same account. Recently I lost my ATM card in an Axis bankl ATM. First of all your website does not work when it is required (I normally access the online account once in a month and that does not work - It sucks). Second, your IVR system is horrible. The agents are very rude. I reported a loss of card and they blocked it... but whn I asked them to apply for a duplicate card they asked me to contact 1-2 hrs later as their freaking system are not working. Why cant you guys check your system and maintain it?? They also said there will be a charge of Rs 221 for the duplicate card. Why?? Why should I pay? The stupid ATM machine took it in and did not give back the card. You should charge Axis bank in that case. I am not applying for a duplicate card and if I don't get a reply from a senior bank officer, I am going to send a chain mail to everybody in Dell (that's where I am working) and tell them about the poor service. As it is ICICI does not have a good name, on top of that if I send an email to about 20, 000 employess in Dell, I am sure they will choose to switch banks. I really mean it. I already have the email typed in. I will be sending an email to Chanda D. Kochhar too. I just got her email ID.

Al in all, ICICI sucks badly - NEVER OPEN AN ACCOUNT IN ICICI. This is not just one problem I faced. It's been a problem for the last 3 years. Dig into my account and you will see how many times I have called.

My email address is anuragmj@gmail.com

Account number : 005801538865

If you can do something about it then please do it. I have lost hope. Atleast help others!!

Company: ICICI Bank
Country: India

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