ICICI Bank
Wrong non-standard Process in ICICI Bank

In every ICICI Bank branch, there is an automated token machine with many options for the customer to get the token and one of the option is 'Deposit 50000 or more'. This facility is applicable to only the account holder who has got the branch as his/her home branch. For any other customer they can deposit a maximum of 50000 if the account holder has updated PAN card details.

This limitation is not mentioned/displayed anywhere inside branch and a normal customer gets the token, wastes his time in the queue infront of the teller and finally comes to know a deposit of more than 50000 not possible. Another loop hole for this process is the same person can deposit from different branches on the same day and this is not validated by any system, making it possible to deposit more than 50000.

I am not able to understand this logic behind and is a very frustrating process.

I written complaints to ICICI bank already, but looks like I wasted my time again.

Thanks

Madhu Varrie

Company: ICICI Bank
Country: India

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