LIC
Claim for deficiency in service from LIC

adonisabiz
12-08-2010
124

Dear Sir/Madam,

I held a ULIP policy (No-363510897) with LIC. I had surrendered the policy at their branch on 15-10. I was instructed to submit the following (which was duly complied with and acknowledged also).

1.Surrender Application

2.Policy Bond

3.Mailing Covers (2) with latest address

As the address on the policy was an old address, I had specifically enquired whether the address of the policy needs to be changed before surrendering the policy. For this I was clearly informed that there is no need as the mailing covers (self-addressed envelopes) are being submitted with latest address, hence there is no requirement.

I was also informed that the surrender value cheque would be issued and sent across in this envelope within 7 working days.

But unfortunately, because of the callous and careless attitude of the staff the cheque was sent to the old address instead of in the self-addressed envelope.

I had visited the branch on 27th Oct and 2nd Nov. I was informed that the cheque was sent on the 26th Oct, but the staff (Ramsingh and Puspa) were unable to confirm which address the same had been sent. In spite of my frequent pleas, I was only informed to wait for another couple of days.

I finally received the cheque on the 16-11.

The policy was surrendered due to an emergency requirement of funds and the very purpose was defeated. I have been put to lot of hardship and loss due to this callous and careless attitude of the staff. This is clearly a case of deficiency in service from LIC.

I wish to now seek compensation for the same.

Request your advice on

1.Whether I can file for compensation

2.If yes, how much can I claim as compensation.

3.The procedure to take this forward.