Metro Corporation of Delhi
Charged fine unnecessary

Sir,

It is to inform that on 13.04.10 at 5.00 p.m. I entered at Welcome Metro station and bought a token from the counter, saying “one token for Madhuban Chowk”, the clerk told me to pay Rs.16/-. I have paid the said amount and boarded within five minute in the train. When I reached Mahdhuban chowk, I came up from the train and reached for ‘exit’ wherein I put my token in the machine but machine didn’t accept it. It happened with others also. Then I was told to go at the adjacent counter. I gave my token to the clerk who asked me from where I got the train and how much I have paid, I told him from Welcome and paid Rs.16/-. Then he immediately reacted and told me to pay Rs.53/- as fine because the exact fare is Rs.18/-. I told him several times in front of other people (in support of my words) that I don’t know the exact fare and whatever the clerk at Welcome station told me I have paid. Since, it was not my fault because I specifically told the clerk to give me token for ‘Madhuban chowk’ and whatever fare he told me, I have paid him. But the clerk who was present at Madhuban Chowk was so adamant and he charged rs.53/ as fine for what reason, I don’t know.

Really it was so surprised to me that if anybody come in Delhi and travel by metro and face such situation what impression will go from the Management and Metro company.

I request you to kindly take up the matter with Metro for refund the same.

Company: Metro Corporation of Delhi
Country: India
State: Delhi
City: East Delhi

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