ABN AMRO Credit cards
Non refund of excess debited and penal charges

Dear Sir/Madam

Pls find the mail i sent to ABN AMRO for solving my credit card excess amount debit discripency. Pls help me in solving the issue.

Regards,

Ram Babu.

From

Ram Babu. M

Old no:9, New no: 48, Bharatheeswarar colony 4th st

Kodambakkam

Chennai -600024

To

The Manager

Customer Care / Collections

ABN AMRO Credit Cards

Chennai

Sub: Credit Card No: 5415 3823 3014 1573 : Billing discrepancy

Sir/ Madam

I would like to bring to your notice that a sum of rupees 9900/- was deducted on my above-mentioned credit card towards premium club offer during the statement period 09-05 to 08-06. I have neither authorized anyone nor agreed for any membership fee deduction from my card account. When they called, I declined the offer and never signed any agreement agreeing for the same.

The same has been registered as a complaint with your customer care service thru phone banking on 26-06 at 4.30 pm, and the complaint no is 09062601654 and the customer service executive is Mr. Rajahekar. Since there was no response from your side I called up your customer service department again on 01 july at 1.35 pm and spoke to your customer care executive MR. Shaan.

I registered a third complaint with your customer care on 17/07/09 at 9.50 am attended by Ms. Harindhar.

On 3 nov at 4 pm I spoke to your customer care dept and one Mr. Ditin attended me and explained him all the discrepancies. He gave another complaint no 09110301178. for which there was no response as usual.

20 dec at 1pm another complaint was registered, explaining the case to Ms. Nishitha, she gave me a new complaint no 228098144.

Stmt period Amount Due Total Amt/ Discrepancy Amt Amt paid Payment date

09 may 09 08 june 09 44096/ 9900 10000 28 june 09

24200 01 july 09

Total paid 34200

The outstanding amount of Rs 9900 is the one, which I asked to reverse, as I did not agree for any membership. The balance amount which I used for my own, has been paid on time and my repayment track record can also be checked for my intention on payments.

I am still using your card and making payments for the purchases I made, but I am not willing to pay for the excess charged for no mistake of mine.

Adding to my agony, I have been charged with penal interest and late fee charges.

Now your collection executives make threatening calls day in and day out to take out my peace. For no mistake of mine, your executives have mentally tortured me.

I request you to kindly look in to this on priority and solve this issue within 3 days time or ill be forced to issue / sue a case against your company.

Hope our relationship will continue further.

Thanks and regards,

Ram Babu. M

Company: ABN AMRO Credit cards
Country: India

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